Razvoj novih metod upravljanja znanja

Handbook of Training Evaluation and Measurement Methods Jack J. Phillips Kogan Page, 1991		Return on Investment in training and performance improvement programs Jack J. Phillips Gulf Publishing Company, 1997
Web Based Training Colin Steed Gower, 1999		Web Based Training: Using Technology to Design Adult Learning Experiences Margaret Driscoll Jossey-Bass/Pfeiffer, 1998